ERP for Midsize Companies

Customer Relationship Management


Competition is harsh in the modern business world, and products and services change rapidly. Adopting an integrated, customer-oriented strategy (like CRM) is therefore an optimum approach in ensuring the competitive edge that each and every business is seeking.
Customer Relationship Management

More About CRM

Customer Relationship Management (CRM) applications have been developed to allow companies to perform the difficult task of managing relationships with their customers. The information collected by a company’s various departments allow the company to tailor its operations and products to match what it knows about the customer, its habits and needs, and to provide personalised service no matter the activity the client is engaged in (sales, marketing or support) using all communication channels (personal contacts, the Internet, call centers, kiosks, ATMs, etc.). Tetra PRO is a key player in the Albanian market, offering CRM solutions that cover the needs of businesses engaged in different activities. The solutions are based on own products or on international platforms that are tailored to meet the specific needs of each and every company. Additional services include design, implementation and support for the solution.


& Benefits

Tetra PRO has experienced technical staff skilled in developing, configuring and providing technical support for specific products and solutions. Particular emphasis is attached to how each solution can be tailored to meet the needs of the specific environment, by transferring the experience and knowledge Tetra PRO has acquired from previous CRM projects, to better utilise and safeguard the investment being made


Galaxy CRM

One very popular solution adopted by medium and large enterprises and organisations is Galaxy CRM, which offers extensive functionality and is considered a top choice around the world. The Galaxy CRM platform is remarkable in that it:

  • covers all customer communication channels,
  • is flexible and easy to customise,
  • is technologically innovative,
  • covers all customer-facing procedures,
  • offers vertical solutions.


Galaxy CRM

Tetra PRO offers Galaxy CRM that is a fully functional solution for small and medium-sized companies.

Download below the brochure.
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